Where Is My Order?

Order Confirmation

Once you complete your purchase, you will receive a confirmation email with your order ID. Our team will then begin preparing your order for shipment.

• During peak periods (e.g., major promotions), processing times may be longer than usual.
• During non-peak periods, the standard processing time is within 3 to 5 business days.
   

Country-Specific Requirements

🇺🇸 United States Orders

Your confirmation email will also include instructions for submitting a prescription, which is required by the US FDA to ship iontophoresis devices.

Note: To avoid delays, please notify us if the prescription name differs from the name on your order.

 

🇬🇧 United Kingdom Orders

Your confirmation email will include a UK VAT Exemption Form.

To proceed without UK VAT charges:

• Complete, sign, and return the UK VAT Cert promptly, or
• Let us know if you prefer not to sign the form, and we'll proceed with the shipment. We cannot ship your order until we receive the completed form or your refusal.

Shipping Confirmation

Once your order is ready for pickup, you’ll receive an email with a tracking number.

• Click “Track your shipment” in the email to view real-time updates directly on the courier’s website.
• Please allow up to 24 hours after dispatch for tracking updates to appear.

Estimated Delivery Times

• 🇨🇦 Canada: 1 to 3 business days
• 🇺🇸 USA: 3 to 5 business days
• 🌏 International (Rest of the World): 5 to 7 business days

These are estimated timeframes, not guaranteed. Most customers receive their order within these windows.

Note:

• U.S. orders ship only after a valid prescription is received.
• U.K. orders ship only after we receive your VAT Exemption form or written refusal.

Shipping Partners

• Expedited Shipping:
  • Canada: Canada Post Xpresspost or FedEx 2-Day.
  • USA: Ontrac, UPS, USPS, FedEx, Amazon Shipping
  • International (Rest of the World): FedEx International or DHL Express
     
• Regular Shipping:
  • Small international shipments (like replacement parts) are sent via Canada Post and then transferred to your local postal service for final delivery.

Potential Delays

We offer fast, global shipping at no cost for device orders (excluding duties and taxes). However, customs clearance, extreme weather, or other external factors may occasionally cause delays.

 

Need Help?

Our support team is available 24/7 via live chat to assist with your order. Whether you have questions or need assistance tracking your shipment, we’re here to help.

Your satisfaction is our priority.