Where Is My Order?

Congratulations, you’ve placed your order for Dermadry’s anti-sweat device! If you’re wondering when you will receive your order, how to track your order, or are looking for an order status update, please read through our guide below!

 

• Order Confirmation

 

Once you place your order, you will receive an order confirmation email from us that contains your order number. This email confirms that we have received your order and are working on packaging it and sending it your way.

 

Orders are usually sent out within 1 to 2 business days. However, for periods of high demand, such as during Big Promotions (Black Friday Sale, Holiday Sale, etc), dispatch can take 3 to 5 business days, and we appreciate your patience during this time. 

 

Note for USA orders:

• In your order confirmation email, you will receive additional information regarding the mandatory prescription required for your device. This email will include details on getting the prescription, but if you require further assistance, please get in touch with our support team. 
• Please notify us if the name in the prescription we received does not match your order's name so we can cross-check both.

 

Note for UK orders:

• In your order confirmation email, you will receive a form to fill out and sign in order for your device to be exempt from VAT. Please fill out this form as soon as possible and send it back to us to ensure that you are exempt from VAT charges.

 

• Shipping Confirmation

 

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. This means that your order has left our warehouse and is on its way to you! You can track the status of your order by clicking the “Track Your Order” link that is provided in this email, which will redirect you to our courier’s website.

 

Note for USA orders: If you are ordering from the USA, your order will only be shipped once we have received your prescription.

 

Note for UK orders: If you are ordering from the UK, your order will only be shipped once we have received your completed VAT form or refusal notice to be exempt from the VAT charges.

 

Estimated Shipping Times

 

Once your order ships, you can generally expect to receive your order in the following timeframes:

 

USA & Canada: 1 to 3 business days

Rest of the World: 3 to 5 business days

 

Please note that these are estimated timeframes and not guaranteed. However, in our experience, our customers largely receive their orders within these timeframes!

 

Track Your Order

 

Please use the tracking link in your shipping confirmation email to track your order, which will redirect you to the courier's website. The status of your order and estimated delivery date will be displayed on the courier’s website.

 

Please note that once your order has left our warehouse and is with our shipping provider, all order status updates can be monitored with your tracking number. Unfortunately, at this point, we are not able to provide you with any additional information regarding the status of your order, but feel free to contact our support team with any other order inquiries!

 

Couriers 

 

Orders shipped within Canada are shipped with Canada Post Express. All other orders (the rest of the world) are shipped with FedEx Express.

 

Potential Delays 

 

We ship all device orders with free express worldwide shipping so that you can get your order as soon as possible. For small consumable orders, a small shipping fee will apply. Please note that shipping delays (e.g. customs delays, weather delays, etc.) are out of our control. 

 

Questions?

 

If you have more questions about your order, don't hesitate to contact our customer support team by email at support@dermadry.com. You will be asked to provide your order number in your order confirmation email.