If you have already set up the device and are ready to begin treatment, be sure to press the power button for 3 seconds.
Basic troubleshooting:
- Remove and re-insert the blade, then connect the ac adapter to the electrical outlet.
- Try to plug the ac adapter directly into a different electrical wall outlet (avoid using an extension cord)
- Test the integrity of the white cables by pulling the plug from one side and the cable from the other. The cable should not break.
- Ensure that the white cables are correctly plugged into the controller.
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If the device is activated, but the treatment is not starting (the green LED is still flashing), try removing excess water. The water should barely cover the towels.
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Tap water in certain geographic locations may be too "soft" for the machine to work. If this is the case, use non-carbonated mineral water instead.
If the device still isn't working, don't hesitate to contact our customer support team via email with an attached photo or a short video showing the issue on hand at support@dermadry.com.
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