Why Won’t My Device Start?

If you have already set up the device and are ready to begin treatment, be sure to press the power button for 3 seconds.

Basic troubleshooting:

• Remove and re-insert the blade, and then connect the ac adapter to the electrical outlet.
• Try to plug the ac adapter directly into a different electrical wall outlet (avoid using an extension cord)
• Test the integrity of the white cables by pulling from the plug from one side and the cable from the other side. The cable should not break.
• Ensure that the white cables are correctly plugged into the controller.

If the device still isn’t working, don't hesitate to get in touch with our customer support line via email with an attached photo or a short video showing the issue on hand at support@dermadry.com