Why Won’t My Device Start?

If you have already set up the device and are ready to begin treatment, be sure to press the power button for 3 seconds.

Basic troubleshooting:

• Remove and re-insert the blade, then connect the ac adapter to the electrical outlet.
• Try to plug the ac adapter directly into a different electrical wall outlet (avoid using an extension cord)
• Test the integrity of the white cables by pulling the plug from one side and the cable from the other. The cable should not break.
• Ensure that the white cables are correctly plugged into the controller.

• If the device is activated, but the treatment is not starting (the green LED is still flashing), try removing excess water. The water should barely cover the towels.

• Tap water in certain geographic locations may be too "soft" for the machine to work. If this is the case, use non-carbonated mineral water instead.

If the device still isn't working, don't hesitate to contact our customer support team via email with an attached photo or a short video showing the issue on hand at support@dermadry.com.