If you have already set up the device and are ready to begin treatment, be sure to press the power button for 3 seconds.
- Remove and re-insert the blade, then connect the ac adapter to the electrical outlet.
- Try to plug the ac adapter directly into a different electrical wall outlet (avoid using an extension cord)
- Test the integrity of the white cables by pulling the plug from one side and the cable from the other. The cable should not break.
- Ensure that the white cables are correctly plugged into the controller.
If the device is activated, but the treatment is not starting (the green LED is still flashing), try removing excess water. The water should barely cover the towels.
Tap water in certain geographic locations may be too "soft" for the machine to work. If this is the case, use non-carbonated mineral water instead.
If the device still isn't working, don't hesitate to contact our customer support team via email with an attached photo or a short video showing the issue on hand at firstname.lastname@example.org.
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