My Device is not Delivering Current

• Make sure to press the activation button for at least 3 seconds to activate the device.
• Ensure the AC adapter is properly connected to the controller and to the wall outlet.
• Ensure that the green LED on the AC adapter is light on.
• Ensure the cables are securely connected. Connections between the electrode and cable may become loose with time. This could cause the device to function incorrectly.

• If the device is activated, but the treatment is not starting (the green LED is still flashing), try removing excess water; the water should barely cover the towels.

• Tap water in certain geographic locations may be too "soft" for the machine to work, or your house has a water filtration system built in. If this is the case, use non-carbonated mineral water instead.

• Too much oxidation of the electrodes can prevent the device from delivering current. They are consumables and should be replaced when necessary. Upon your request, our team can evaluate your electrodes after more than one year of use, and new electrodes can be purchased from Dermadry’s website or authorized distributors.

If the treatment still does not work as expected, contact Dermadry’s Customer Service.

Underarms - Treatment is inefficient, or you don’t feel the current at all

The current might not pass properly through the skin:
• Ensure that the pockets are adequately soaked with water.
• Ensure the AC adapter is properly connected to the controller and the wall outlet.

If the treatment still does not work as expected, contact Dermadry’s Customer Service.